Customer Service Representative – Baltimore, MD

Customer Service Representative
Baltimore, MD
Posted 1 month ago

Job Title: Customer Service Representative
Department: Operations
Reports To: General Manager
Job Status: Non-exempt
Locations: Baltimore, MD

The Customer Service Representative will serve as a part of the salesforce that will assist the Account Executive. The Customer Service Representative will identify and assist with customer’s needs to ensure contract continuity and customer satisfaction.

Essential Duties and Responsibilities:

  • Daily correspondence with customers.
  • Write chemical profiles for customers at their request.
  • Log samples in the lab.
  • Track work orders note special items.
  • Basic clerical work including answering phones, copying, printing and scanning.
  • Perform other duties as assigned.

Qualifications:

  • Associates degree, Chemistry degree preferred.
  • 2-4 years of experience as a Customer Service Representative.
  • Proficiency in Microsoft Office Suite including but not limited to Word, Excel and Outlook.
  • Organized and able to work independently without supervision.

Knowledge/Skills/Abilities (KSAs):

To perform the duties of this job, the employee must have excellent interpersonal skills; be patient and tactful; display an enthusiastic, cooperative and friendly attitude with managers/supervisors, co-workers, visitors, customers and clients.  Must be able to maintain high business ethics internally and externally. Ability to communicate effectively with all employees, as well as corporate staff and executive management. The Customer Service Representative must have the ability to work in fast paced and high stress environment as well as the ability to multitask and meet deadlines.

Compliance Statement:

The personal and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Personal Demands:

While performing the duties of this job, the employee works alone and has frequent interruptions and repetitious activities. Employee must be able to work under the stress of meeting many requests from various departments and individuals, sometimes with conflicting deadlines. Handling of confidential information also applies.

Physical Demands:

This position exposes the Customer Service Representative to physical hazards from sitting, standing, stretching, bending, and lifting objects weighing less than 25 pounds.

Work Environment:

The work environment is at an office. Although a majority of the time would be in the office, this position is exposed to maintenance areas subject to OSHA which include safety precautions.

ACV Enviro is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

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