Dispatcher – Baltimore, MD

Dispatcher
Baltimore, MD
Posted 3 weeks ago

Job Title: Dispatcher
Department: Operations
Reports To: Operations Manager
Job Status: Non-exempt
Location: Baltimore, MD

Summary:

The purpose of the dispatcher is to dispatch employees to calls as they are received, using information on and daily factors such as driver loads, locations, and customer needs to balance cost and speed of response.

Essential Duties and Responsibilities:

  • Must have experience effectively managing people.
  • Follow all required Safety Policies and Procedures, and be familiar with DOT regulations.
  • Familiar with Bill of Lading’s, T& M’s, and Manifests is helpful.
  • Must know Progressive Discipline Procedures.
  • Must be familiar with fleet assignment.
  • Must possess written and verbal communications skills.
  • Must be attentive to Detail, and possess time management skills.
  • Knowledge of Microsoft Office including Outlook and has the ability to learn proprietary software.
  • Applicants must have the ability to solve problems by collecting and processing available information quickly and accurately.
  • Dispatches employees to calls as they are received, using information on and daily factors such as driver loads, locations, and customer needs in order to balance cost and speed of response.
  • Preparing daily roster to maximize capacity by ensuring productive use of all assets including assignment of personnel, equipment; and supplies.
  • Ensuring vehicles are retired and dispatched accordingly.
  • Verifies Daily Timecards.
  • Consults with Billing & Invoicing Departments to ensure accuracy.
  • Coordinates schedule for Emergency response (spills).
  • Ensure Truck Inspections are done daily both pre and post trip.
  • Maintain employee attendance records including call Offs, vacations, and personal days.
  • Report employee performance issues or concerns to appropriate management for resolution.
  • Courteously interact with customers, as required.
  • Perform other job-related duties as assigned.

Qualifications:

  • High School diploma or GED.
  • Must have 1-2 years of experience in dispatch.
  • Must have experience effectively managing people.
  • Familiarity with Bill of Lading’s, T& M’s,and Manifests is helpful.
  • Must know Progressive Discipline Procedures.
  • Must be familiar with fleet assignment.

Knowledge/Skills/Abilities (KSAs):

To perform the duties of this job, the employee must have good interpersonal skills; be patient and tactful; display an enthusiastic, cooperative and friendly attitude at all times with management, co-workers, subordinates and clients. They also must be able to maintain high business ethics internally and externally. PCs must have the ability to communicate effectively with all employees, customers and contracted vendors.

Compliance Statement:

The personal and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Personal Demands:

While performing the duties of this job, the employee works alone and has frequent interruptions and repetitious activities.  Employee must be able to work under the stress of meeting many requests from various departments and individuals, sometimes with conflicting deadlines.  Handling of confidential information also applies.

Work Environment:

This position is exposed to maintenance areas subject to OSHA which include safety precautions.

ACV Enviro is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.

Thank you for submitting your resume. Our team will review your qualifications and get back to you if they align with our job opening.

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